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CMS Analyst - Dallas, TX in Richardson, TX at Service King

Date Posted: 6/23/2018

Job Snapshot

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Job Description

CMS Analyst

About Service King Collision Repair Centers

Service King is not only leading the collision repair industry; we are the KING OF OPPORTUNITIES!

At Service King, our vision is not just to repair cars, but rather, inspire our team! We believe that building a strong foundation is the pillar of our success; focusing on, INTEGRITY, FAMILY, SERVICE, QUALITY AND GROWTH! We are currently operating more than 300 locations across 23 states and continue to expand nationwide. Whether you are a seasoned body technician, military veteran or a young professional looking to start your career, Service King is the place for you!


Job Summary:

This job is responsible for ensuring consistency of estimating practices for service writers and location managers, which align with our insurance partner's expectations, agreements, and compliance to best practices. The individual conducts desk reinspections of damaged vehicles and analyzes complex estimates prepared by location service writers and body technicians. The Desk Analyst also provides key feedback and support as needed to assist business unit's continued adherence to best practices. The individual provides work guidance and direction to shop personnel and provides mentoring and coaching feedback on results. The individual works independently, prioritizes own responsibilities, and manages the individual's own workload with minimal oversight.


Internal Customer Service

* Manages, researches, and resolves complex shop concerns, conflicts or issues identified during desk audits.
* Recommends, designs, and implements personal and business unit action plans to reinforce the intended outcome.

Review Documentation and Reporting

* Documents desk review findings with proper notes, decision-making process and action plans.
* Completes reinspection coaching sessions with each market identifying working, not working and watch areas.

Audit Review/Quality Assurance

* Reviews complex estimates for reinspection.
* Completes desk reviews of service writer estimates to ensure adherence to estimating best practices, process, and documentation compliance.
* Identifies patterns and relationships in data using multiple resources and proactively uses that expertise to coach, train and support service writers and GMs.
* Provides information on reinspection results to ensure vendors, repair facilities and body technicians are following carrier specific guidelines and procedures.
* Collaborates with leadership regarding inspection or file review results.
* Partners with management to develop strategies to address opportunities in file quality and process execution through review and analysis of related measurements.

Training Development and Delivery

* Collaborates with Service King training department to assess service writer and shop needs for training and development.
* Partners with management to identify opportunities to assist with adjuster coaching, training, and mentoring.


* Ability to interact effectively and coach others on interacting effectively, with internal or external customers and act with empathy.
* Applies advanced industry knowledge to discipline practices, including best practices to support the business unit.
* Applies advanced knowledge of problem solving and preparation of complex reports for analysis.
* Applies advanced ability to leverage learned technical skills in support of team objectives.
* Applies advanced negotiation skills.
* Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships.
* Applies advanced problem solving skills that continuously improve business outcomes.
* Ability to assist leadership in achieving business unit objectives.
* Applies advanced knowledge of training facilitation and coaching skills.
* Works within complex assignments requiring specialized knowledge in breadth and/or depth in area of technical expertise.

Estimating experience minimum 2 years, 3 -5 preferred

Service King's Benefits Include:

* Medical, Dental, Life Insurance & Vision Care
* Paid Holidays, Vacation & Sick Days
* Weekly Pay
* Low cost uniforms for applicable positions
* 401(k) at 50% employer matching up to 8% of compensation
* Transfer opportunities between all existing markets

Join our ONE winning team -- APPLY TODAY!

*In addition to your application, please visit and answer the four quick questions to route you to the proper recruiter!

We are proud to be an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled