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Customer Experience Associate- Rolling Meadows, IL in Richardson, TX at Service King

Date Posted: 6/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/27/2018

Job Description



Position Overview:

Service King's Customer Care Center is currently looking for passionate customer-oriented teammates to join its exclusive Service King family as Customer Care Center Representatives. We are seeking experienced Customer Service Representatives who take pride in providing world-class customer experiences by handling customer inquiries (i.e., inbound, outbound, chat, email) with accuracy, efficiency & enthusiasm, while demonstrating care and concern during every interaction.

Schedule:



We are looking for someone who can work 11:00am - 8:00pm (Monday-Friday) and some Saturdays 8:00am to 1:00pm.







Responsibilities:




* Delivering professional, accurate and efficient assistance to customers, insurance carriers and vendors
* Assisting customers with general collision repair inquiries and scheduling vehicle for repair
* Demonstrating excellent customer interactions
* Taking full ownership and accountability by assisting, researching and resolving issues
* Utilizing resources to research and troubleshoot customer inquiries to resolve inquires during the first contact
* Handling challenging situations calmly and professionally





Basic Qualifications:




* One year of customer service contact center experience (preferred)
* Bilingual (English/Spanish) is a plus
* Team-focused, professional demeanor, and strong work ethic
* High School diploma or G.E.D
* Clear, distinct oral and written communication skills
* Excellent data entry and internet navigation skills



Service King's Benefits Include:




* Medical, Dental, Life Insurance & Vision Care
* Paid Holidays, Vacation & Sick Days
* Weekly Pay
* 401(k) at 50% employer matching up to 8% of compensation
* Transfer and career growth opportunities between all existing markets











On-Site Interviews Being Scheduled Now -- Apply Today!



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