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Service Advisor Assistant/Customer Service Representative/Collision Assistant-GAITHERSBURG, MD in Gaithersburg, MD at Service King

Date Posted: 6/27/2018

Job Snapshot

Job Description



Service Advisor Assistant /Customer Service Representative



About Service King Collision Repair Centers



Service King is not only leading the collision repair industry; we are the KING OF OPPORTUNITIES!

At Service King, our vision is not just to repair cars, but rather, inspire our team! We believe that building a strong foundation is the pillar of our success; focusing on, INTEGRITY, FAMILY, SERVICE, QUALITY AND GROWTH! We are currently operating more than 300 locations across 24 states and continue to expand nationwide. Whether you're a seasoned body technician, military veteran or a young professional looking to start your career, Service King is the place for you!



OPPORTUNITY AWAITS YOU!





Responsibilities:


* Collecting receivables, submitting receivable adjustments.
* Greets and assists customers by phone or in person, schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'thank you' cards and/or follow up calls to customer upon completion and delivery of vehicle.
* Communicates customer updates on repair status and progress of vehicle.
* Prepares various reports and updates including morning reports, rental updates, call center updates, write-offs/collections, Advisor pay reports and production list.
* Educate the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time.
* Supervise and route each repair; including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair.
* Provide the consumer with the most expeditious and high quality repair available.
* Uses tact and diplomacy when dealing with internal and external customers.
* Attend daily release meetings.
* Service all insurance accounts in order to maintain those business relationships vital to Service King's success.
* Opportunity for growth in Service Advisor role.



Service King's Benefits Include:




* Medical, Dental, Life Insurance & Vision Care
* Paid Holidays, Vacation & Sick Days
* Weekly Pay
* Low cost uniforms for applicable positions
* 401(k) at 50% employer matching up to 8% of compensation
* Transfer opportunities between all existing markets

Join our ONE winning team -- APPLY TODAY!

We are proud to be an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled