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Service Advisor / Writer / Estimator - Bellevue in Bellevue, WA at Service King

Date Posted: 12/12/2018

Job Snapshot

Job Description

Job Summary:
Examines vehicle for collision related damage and documents the time and effort required to repair and refinish vehicle to pre-accident condition in accordance with industry standards and insurance company guidelines.
Essential Functions:
-Greet each customer in a professional and courteous manner
-Educate the customer about the collision repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and approximate repair time
-Prepare all repair damage reports in an accurate and precise manner
-Supervise and route each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair necessary to provide the consumer with the most expeditious and high quality repair available
-Use tact and diplomacy when dealing with internal and external customers
-Attend daily release meetings
-Service all insurance accounts in order to maintain those business relationships vital to Service King's success

-Knowledge of insurance procedures and requirements
-Excellent verbal and written communication skills
-Must assume responsibility for accuracy and timeliness of work product
-Willingness to work evenings, weekends, and holidays, as needed
-I-CAR certification preferred
-Proficient in the use of estimating software
-Must have valid driver's license
-Must be able to pass thorough background check

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled